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Run the dispatcher console · Local delivery, live on the map
10 · Dispatcher console
The whole city on one screen
Every driver and order live, late flags, manual controls and an AI summary.
28Every driver and order, live
OnWayCustomerDriverDispatchOrders today
0
+18% vs avg
Avg delivery time
0 min
City core
On-time rate
0%
Flags monitored
Active drivers
0 / 12
8 on active job
Audit log
● On job (8) ● Idle (2) ● Offline (2)
What needs my attention? (4/30)
LIVE ORDERS & MANUAL INTERVENTION
All
Late
Unassigned
Flagged
LD-8492 · Lone Star Smokehouse & Greens
Visitor (Zilker Park) · Marcus D.
DRIVER_NEARBY · 3 min (on time)
LD-8489 · Verde Vista Taqueria
Alex R. (Zilker Commons) · Elena R.
PICKED_UP · ETA +12 min late
LD-8495 · Barton Springs Organic Market
Jordan K. (Seaholm Plaza) · Unassigned
ACCEPTED_BY_STORE · waiting 6 min for driver
LD-8491 · Neon Owl Wood-Fired Pies
Taylor M. (E 6th St) · Devon K.
DELIVERED · photo flagged (dark / no bag)
Metrics up top: orders today, average delivery time, on-time %, active drivers.
The map shows all 12 drivers moving, colour-coded on job, idle, offline.
29Spot problems fast
OnWayCustomerDriverDispatchOrders today
0
+18% vs avg
Avg delivery time
0 min
City core
On-time rate
0%
Flags monitored
Active drivers
0 / 12
8 on active job
Audit log
● On job (8) ● Idle (2) ● Offline (2)
What needs my attention? (4/30)
LIVE ORDERS & MANUAL INTERVENTION
All
Late
Unassigned
Flagged
LD-8492 · Lone Star Smokehouse & Greens
Visitor (Zilker Park) · Marcus D.
DRIVER_NEARBY · 3 min (on time)
LD-8489 · Verde Vista Taqueria
Alex R. (Zilker Commons) · Elena R.
PICKED_UP · ETA +12 min late
LD-8495 · Barton Springs Organic Market
Jordan K. (Seaholm Plaza) · Unassigned
ACCEPTED_BY_STORE · waiting 6 min for driver
LD-8491 · Neon Owl Wood-Fired Pies
Taylor M. (E 6th St) · Devon K.
DELIVERED · photo flagged (dark / no bag)
LD-8489 · Verde Vista Taqueria
Alex R. (Zilker Commons) · Elena R.
PICKED_UP · ETA +12 min late
ETA exceeded by more than 10 minutes
LD-8495 · Barton Springs Organic Market
Jordan K. (Seaholm Plaza) · Unassigned
ACCEPTED_BY_STORE · waiting 6 min for driver
No driver after 5 minutes
LD-8491 · Neon Owl Wood-Fired Pies
Taylor M. (E 6th St) · Devon K.
DELIVERED · photo flagged (dark / no bag)
AI flagged the proof-of-delivery photo
Filter to Late (ETA +10 min), Unassigned (no driver after 5 min) or Flagged.
30Step in: reassign, cancel, chat
OnWayCustomerDriverDispatchOrders today
0
+18% vs avg
Avg delivery time
0 min
City core
On-time rate
0%
Flags monitored
Active drivers
0 / 12
8 on active job
Audit log
● On job (8) ● Idle (2) ● Offline (2)
What needs my attention? (4/30)
LIVE ORDERS & MANUAL INTERVENTION
All
Late
Unassigned
Flagged
LD-8495 · Barton Springs Organic Market
Jordan K. (Seaholm Plaza) · Unassigned
ACCEPTED_BY_STORE · waiting 6 min for driver
LD-8489 · Verde Vista Taqueria
Alex R. (Zilker Commons) · Elena R.
PICKED_UP · ETA +12 min late
LD-8491 · Neon Owl Wood-Fired Pies
Taylor M. (E 6th St) · Devon K.
DELIVERED · photo flagged (dark / no bag)
LD-8494 · Velvet Roast Cafe & Bakery
Casey L. (Congress Plaza) · Sofia T.
PICKED_UP · 8 min (on time)
Reassigned LD-8495 to Lucas B. · logged
Audit log
| Time | Actor | Action | Order |
|---|---|---|---|
| 6:47 PM | dispatch@onway | Reassign driver → Lucas B. | LD-8495 |
| 6:31 PM | dispatch@onway | Cancel order · "store closed early" · auth released | LD-8470 |
| 6:12 PM | dispatch@onway | Approve flagged photo | LD-8466 |
Open an order to reassign, cancel with a reason or chat with customer or driver.
Every manual action is written to the audit log.
31"What needs my attention?"
OnWayCustomerDriverDispatchOrders today
0
+18% vs avg
Avg delivery time
0 min
City core
On-time rate
0%
Flags monitored
Active drivers
0 / 12
8 on active job
Audit log
● On job (8) ● Idle (2) ● Offline (2)
What needs my attention? (4/30)
LIVE ORDERS & MANUAL INTERVENTION
All
Late
Unassigned
Flagged
LD-8492 · Lone Star Smokehouse & Greens
Visitor (Zilker Park) · Marcus D.
DRIVER_NEARBY · 3 min (on time)
LD-8489 · Verde Vista Taqueria
Alex R. (Zilker Commons) · Elena R.
PICKED_UP · ETA +12 min late
LD-8495 · Barton Springs Organic Market
Jordan K. (Seaholm Plaza) · Unassigned
ACCEPTED_BY_STORE · waiting 6 min for driver
LD-8491 · Neon Owl Wood-Fired Pies
Taylor M. (E 6th St) · Devon K.
DELIVERED · photo flagged (dark / no bag)
What needs your attention4 of 30 today
1 late order: LD-8489 is 12 min past ETA. Open →
1 unassigned: LD-8495 waiting 6 min. Open →
1 flagged photo: LD-8491, dark, no bag. Review →
2 open tickets: ST-1042 missing item, chat handoff. Open →
Flagged photo · LD-8491
AI: too dark, no package visible
Approve
Contact driver
One button: AI summarises late, unassigned, flagged photos and open tickets, each linked.
Jump straight in, e.g. review a flagged photo and approve it.
Dispatch
0:00
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