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Track your driver live · Local delivery, live on the map
4 · Live tracking

Watch your driver arrive

Every status change, every few seconds of movement, a live ETA.

09Every step, as it happens
OnWayCustomerDriverDispatch
Order LD-8492
Lone Star Smokehouse & Greens
Placed
6:31 PM
Accepted by store
6:31 PM
Driver assigned
Marcus D. · Hybrid Sedan
Driver at pickup
6:38 PM
Picked up
6:42 PM
Driver nearby
0.3 mi away
Delivered
6:51 PM
Order events
picked_up → driver_nearby · 6:48:12 PM · system
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AI Order
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Profile
OnWay · nowOrder placed with Lone Star Smokehouse
OnWay · nowLone Star accepted your order
OnWay · nowMarcus D. is on the way to the store
OnWay · nowMarcus has arrived at the store
OnWay · nowYour food is picked up
OnWay · nowMarcus is 0.3 mi away
OnWay · nowDelivered. Enjoy your meal!

Order states

Server-enforced state machine

placed → accepted_by_store → driver_assigned → driver_at_pickup → picked_up → driver_nearby → delivered

A notification per step

Push on Android and iOS, live in-app banners on web.

Timestamped history

Each transition is validated and logged in order_events.

Side states

Cancelled by customer or store, no driver found, delivery failed.

The order moves through seven states, each validated on the server.
You get a notification at every step, and every change is timestamped.
10Your driver, live on the map
OnWayCustomerDriverDispatch
Location ping every 3 s
ARRIVING IN
14 min
MD
Marcus D.
Hybrid Sedan · ★ 4.9
Chat
Call
Support
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AI Order
Activity
Profile

Live tracking

Map, route and ETA

Driver position, route line and an ETA that updates as they move.

Updates every 3-5 seconds

Your map refreshes within 2 seconds of each location ping.

Real GPS on phones

Android and iOS drivers report real GPS. On web, drivers follow real routes.

See the driver move along the route while the ETA counts down.
11"Driver nearby" at 0.3 miles
OnWayCustomerDriverDispatch
0.3 mi radius
OnWay · nowMarcus is 0.3 mi away. Head out to meet him.
Driver nearby
2 min
MD
Marcus D.
Chat
Call
Calling via masked number. Your number stays private.
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AI Order
Activity
Profile

Arrival

Nearby trigger

When the driver is within 0.3 miles, the order moves to driver_nearby.

Heads-up notification

So you can meet the driver at the door.

Masked contact

Call or chat without either side seeing a real phone number.

At 0.3 miles you get a "driver nearby" alert.
Contact the driver with masked call or chat.
12Chat without sharing numbers
OnWayCustomerDriverDispatch
MD
Marcus D.
Numbers hidden · in-app chat
Hi! I'm pulling up to Zilker Park Commons now.
Great, I'm at the bench by the north gate.
Got it, see you in a minute.
Thanks!
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AI Order
Activity
Profile

Masked chat

In-app chat

Customer and driver message each other right from the order.

No numbers exposed

Profiles only keep a masked phone. Dispatch can join the chat too.

Message the driver in the app. Phone numbers are never shown.
Tracking
0:00
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